Auto Attendant allows callers to be automatically transferred to an extension without the intervention of an operator or receptionist. You can create a library of recorded greetings and / instructions, and up to 125 individual menus and sub-menus which can be applied to Gold subscription telephones.

Greetings can be recorded separately and uploaded to Altos; they can be recorded from a network telephone, or through Altos’s state of the art text-to-speech module, which generates a female Scottish voice.

The Auto Attendant Menu Wizard guides new users through the process of creating new menu templates.

Call Recording allows companies to record external and/or internal calls on all or specific company phones that have a Gold subscription.

For each phone number, you may choose to record all calls or a specified percentage of calls, and whether you want to record just external or both internal and external calls. A search facility allows the Administrator to retrieve any calls that need to be reviewed or downloaded.

Call recordings are stored securely online for six months. After this period, they are automatically deleted, although auditable records of all call recordings are kept online indefinitely. Altos includes a facility to ensure that downloaded call recordings have not be altered or tampered with in any way since they were initially downloaded. Even if a call recording has been deleted from online storage, its online record includes its checksum value.

The bulk download and bulk delete facilities help administrators to minimise any unnecessary call storage costs.

Call Queues hold incoming calls if there are no free operators to direct the calls to. With Altos you can create up to 50 call queues and choose music to play to a waiting caller:

• Define the maximum number of calls for a queue and what to do with new calls after this number is reached (eg busy tone)
• Set how long callers wait in a queue and what happens after that time (eg divert to Voicemail)
• Choose or create your own introductory message and set how many times this and progress messages are repeated while the call is in the queue.

The automatic reporting module generates two Call Queue reports, which can be viewed, downloaded and / or printed. The Call Queues Ratios report shows the percentage ratio of queued to non-queued calls and call time. The Call Queue Volume report shows the queue length and wait times across a specified day or week.

Altos works perfectly with the new generation of video phones from Panasonic, Polycom and Yealink. The Altos Gold subscription allows you to see, as well as hear, your telephone conversations with other video phone users on the Altos network and make the most of these high-end handsets.

Supported devices include the Panasonic HDV430, the Polycom VVX500 and VVX600, and the Yealink TGP49G, VC110 and VC120 conferencing units.